Returns & Refunds

Check your gear when it arrives. If it isn’t the right fit, here’s the route back.

The return window

You have 30 days after delivery to ask for a return. Gear needs to remain unused, with the original packaging and all included parts. Please keep your order confirmation or another proof of purchase.

Start a return

1. Email [email protected] or call 818.916.1951. Include your order number, item name and reason for returning it.
2. If an item arrived damaged, incorrect or with a quality problem, share a description and photos when possible so we can arrange the appropriate return shipping.
3. Pack the item and its parts carefully. Include your order number inside, and send it to the return address below. A trackable service helps you follow its progress.

Our default return destination is:

You may contact us before mailing the package for guidance or to request your return.

Who pays for the trip back?

We cover return shipping when the issue is product quality, an incorrect item or damage in transit. For a change of mind, a size preference or another customer-choice return, the customer pays the return postage. There is no deduction for restocking. Original shipping charges are not refunded for customer-choice returns; when we are responsible for the problem, applicable original shipping charges are included in the remedy.

Inspection and refund

After the return reaches us, allow 3–5 business days for inspection. Once approved, we initiate a refund to the original payment method and send confirmation. Your bank or payment provider controls when that credit becomes visible in your account.

Used goods, missing parts or damage caused after delivery may make a customer-choice return ineligible. If we cannot approve a return, we explain the reason and available options.

Exchanges and cancellations

For a different item, contact us to arrange a return and place a separate order for the replacement. If you need to cancel, reach out promptly. An order that has already been dispatched follows the return process.

Customer service is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time at [email protected] and 818.916.1951. This policy does not limit any rights you have under applicable law.